Successful SFA, or CRM solution software and implementation begins with a comprehensive project domain specification. This is comprised of four major components:
a well-defined list of goals to be achieved by using the planned system
a prioritized user requirements description,
a system environment specification detailing how, and from where, information flows into and out of the planned system, and
a well-organized Request for Proposal (RFP) that effectively documents these requirements to vendors.
The RFP must be done correctly since it will affect almost all subsequent steps in the CRM software system solution process. Many complex tasks must be performed to:
prepare an RFP (Request for Proposal) that accurately communicates your organization's software requirements to vendors,
distributing the RFP to qualified vendors,
use quantitative evaluation techniques on all vendor RFP responses to select the software system best suited to your organization continued to...
a well-defined list of goals to be achieved by using the planned system
a prioritized user requirements description,
a system environment specification detailing how, and from where, information flows into and out of the planned system, and
a well-organized Request for Proposal (RFP) that effectively documents these requirements to vendors.
The RFP must be done correctly since it will affect almost all subsequent steps in the CRM software system solution process. Many complex tasks must be performed to:
prepare an RFP (Request for Proposal) that accurately communicates your organization's software requirements to vendors,
distributing the RFP to qualified vendors,
use quantitative evaluation techniques on all vendor RFP responses to select the software system best suited to your organization continued to...
